Summary for Completed Requests

Overview

Follow these steps to view a summary for a completed Request:

1. Ensure that you are logged on to Workflow.

2. View one of the following Requests pages:

   • My Requests page. See View Your Requests That You Started.

   • Completed page. See View Completed Requests.

   • All Requests page. See View All Requests. (Note that your user account must have the Requests: View All Requests permission to view the All Requests page.)

3. Do one of the following:

   • From the # column in the Request page, click the Request number associated with the Process that you want to view. That Request's summary displays.

   • Click the Open Request iconfor a Request. That Request's summary displays.

Values in the Request

The Summary tab displays the summary of information entered into Screens and accumulated into the completed Request. The Summary tab may display values in the Request in the following ways:

• By default, completed Request data displays in JSON format key-value pairs in tabular format that represent Screen control data.

• Configure a Display-type Screen that summarizes specific information from the completed Request.

"Summary" tab for a completed Request

When the Summary tab displays the JSON-formatted key-value pairs from the completed Request data, the following information displays:

• Key: The Key column displays the JSON key name that represents the Screen control name the Request participant entered data. For example, use a Rich Text control to enter your company's name that has a Variable Name setting value of companyName which would display in the Key column here.

• Value: The Value column displays that key's value as entered by a person manually interacting with a form. For example, use a Rich Text control to enter your name could have the value John Doe which would display in the Value column here.

Below the table, the history of the Request displays all Request actions. See Request History.

Editable Request Data

Your user account or group membership must have the "Requests: Edit Request Data" permission to edit Request data unless your user account has the Make this user a Super Admin setting selected.

See the Request permissions or ask your Administrator for assistance.

The Data tab displays the data from a completed Request in JSON format. The Data column only displays when that Request is completed.

"Data" tab displays editable values for a completed Request

Follow these steps to edit and save the completed Request data from those values that were submitted in the Request:

1. View the Data tab. Note that the Data tab does not display until the Request is completed.

2. From the editable JSON setting, change the values that were submitted during the Request to those that you want.

3. Click Save. The following message displays when the Request values are changed: Request data successfully updated.

Below the editable JSON setting, the history of the Request displays all Request actions. See Request History.

Completed Tasks Summary

The Completed tab displays the summary of all assigned Tasks to Request participants for the selected completed Request.

"Completed" tab for a completed Request's summary

The Completed tab displays the following summary in tabular format about assigned Tasks to Request participants for the completed Requests:

• #: The # column displays the Task ID associated with its Process. Each time that Task is assigned to a Request participant, the ID for that Task increments by one.

• Task: The Task column displays the name of each completed Task in the selected Request.

• Assigned: The Assigned column displays the username's avatar to whom the Task was assigned. Hover your cursor over a user's avatar to view that person's full name.

• Due: The Due column displays the date the Task was due. The time zone setting to display the time is according to the Workflow instance unless your user profile's Time zone setting is specified.

Below the table, the history of the Request displays all Request actions. See Request History.

Not a Completed Request?

If the selected Request is not completed, the following message displays: No Data Available.

Forms Associated with the Request

The Forms tab displays the Screen associated with each Task that each Request participant submitted in the Request to that time. For example, if a Request participant entered information into a Screen, all Request participants can view the Request data that the Task assignee entered.

"Forms" tab for a completed Request's summary

The Forms tab displays the following summary in tabular format about submitted Workflow Screens by Request participants to that time in the Request:

• Screen: The Screen column displays the name of each submitted Screen in the selected Request.

• Description: The Description column displays the description of each Screen.

View a Workflow Screen and Its Submitted Request Data

To view a Screen and the Request data submitted by a Request participant, click the Details icon. The submitted Screen displays.

Click the Details iconagain to hide the displayed Screen and its Request data.

Print the Workflow Screen and its Submitted Request Data

To print a Screen and its Request data, click the Print icon. A print preview displays in a new browser window from which you can select an accessible printer.

Below the table, the history of the Request displays all Request actions. See Request History.

There Are No Forms?

If the selected Request has no Screens with submitted Request data, the following message displays: No Data Available.

Summary

Each completed Request displays a summary of the Request.

Request participant summary for a completed Request

The following summary displays about a completed Request:

• Requested By: The Requested By field displays the avatar and full name of the person who started the selected Request. Hover your cursor over a user's avatar to view that person's full name.

• Child Requests: The Child Requests field displays any child Requests associated with this Request, referred to as the parent Request when a child Request exists. A child Request is one from which this Request automatically started as designed in its associated Process. All child Requests have their own statuses since each routes independently of their parent Request. Click the link for any child Request to view the Request summary for that child Request. For example, a child Request represents a Sub Process. If there are no child Requests associated with this Request, the Child Requests field does not display. The status icon displays beside each child Request. See View Your Requests for descriptions of each status icon.

• Parent Request: The Parent Request field displays the parent Request associated with this Request, referred to as the child Request when a parent Request exists. The parent Request is one that automatically started this Request as designed in its associated Process. The parent Request has its own status since it routes independently of its child Request(s). Click the link for the parent Request to view the Request summary for that Request. For example, a parent Request represents the main Process that started a Sub Process Request. If there is no parent Request associated with this Request, the Parent Request field does not display. The status icon displays beside the parent Request. See View Your Requests for descriptions of each status icon. Below is an example of a parent Request in a Request summary.

• Participants: The Participants field displays each Request participant's avatar in the selected Request. Hover your cursor over a user's avatar to view that person's full name.

• Request completion date: The date and time the Request was completed displays below the Participants field. The time zone setting to display the time is according to the Workflow instance unless your user profile's Time zone setting is specified.

Request History

Below the tabular information summarizing the Request displays that Request's history: all Request actions to that time in chronological order. The oldest Request actions display at the top of the Request history.

Request history displays all actions in a Request

The following information displays about each event in the Request history:

• Request participant: The Request participant who performed the action is represented by his or her avatar. Hover your cursor over a user's avatar to view that person's full name. If the system performed an action by running a Script or other automated function, that action is represented by "S" avatar.

• Date and time the action occurred: To the right of the Request participant displays the date and time the Request action occurred. The time zone setting to display the time is according to the Workflow instance unless your user profile's Time zone setting is specified.

• Description of the action: To the right of when the Request action occurred displays a description of that action. The system generates this action description.