# Self-Assign Tasks to Yourself from a Queue
In some business environments it is beneficial to assign yourself Tasks. For example, a team of Support agents that answer customer questions for a product or service can provide faster customer service by self-assigning Tasks from a queue: the next available Support agent views the queue of self-service Tasks, and then assigns one to himself. After self-assigning a Task, that Task is no longer in the queue of self-assignable Tasks; the self-assignee must complete that Task to completion or reassign that Task to another [user](https://workflow-docs.antnest.vn/users-and-groups/add-users/what-is-a-user) if option is available for that Task.
Both [Tasks](https://workflow-docs.antnest.vn/requests-and-tasks/task-management/what-is-a-task) and Manual Tasks can be configured for self-service.
Follow these steps to view the queue of self-service Tasks from which to assign to yourself:
1. Ensure that you are [logged on](https://workflow-docs.antnest.vn/start-here/log-on-to-workflow) to Workflow.
2. Click the **Tasks** option from the top menu. The **To Do Tasks** page displays.
3. Click the **Self Service** iconfrom the left sidebar. The queue of self-service Tasks displays.
4. Click the **Claim Task** button to self-assign this Task. This Task moves from the **Self Service** page to your **To Do Tasks** page, and its status changes to In Progress.
Below is an example of the **Self Service** Task page that displays queued Tasks from which you can assign to yourself.
The **Self Service** Task page displays the following information in tabular format about all your completed Tasks:
* **Task:** The **Task** column displays the name of the Task. Click the Task name, and then click the **Claim Task** button to self-assign that Task.
* **Status:** The **Status** column displays the status of the Task. Since all Tasks in the **Self Service** page are Tasks that may be self-assigned, all Tasks display with the Self Service status, represented by the  icon.
* **Request:** The **Request** column displays the name of the Process associated with the Request. Click the Process name to [view the Request summary](https://workflow-docs.antnest.vn/requests-and-tasks/requests/request-summary-descriptions-by-status-type).
* **Assignee:** The **Assignee** column in other Task-related pages displays the user assigned a Task. Since all Tasks in the Self Service page are Tasks that have not been self-assigned, the **Assignee** column displays no information.
* **Due:** The **Due** column displays the date you completed was due. If **n/a** displays, then no due date was set to the Task. The time zone setting to display the time is according to the Workflow instance unless your [user profile's](https://workflow-docs.antnest.vn/users-and-groups/profile-settings) **Time zone** setting is specified.
{% hint style="info" %}
## Self-Assign a Task to View Its Summary
To view a [Task and its summary](https://workflow-docs.antnest.vn/requests-and-tasks/view-a-task-summary#summary-for-an-assigned-task), do one of the following:
* From the **Task** column, click the Task name that you want to view, and then click the **Claim Task** button.
* Click the **Open Task** iconfor the Task name that you want to view, and then click the **Claim Task** button.
## View a Request Summary Associated with a Task
To [view a Request summary](https://workflow-docs.antnest.vn/requests-and-tasks/requests/request-summary-descriptions-by-status-type), do one of the following:
* From the **Request** column, click the Request for the completed Task.
* Click the **Open Request** iconfor the Request associated with the Task.
## Search for a Task
Use Request data to search for Tasks on this page based on the following criteria:
* **Request:** Search using one or more Requests based on the Process names associated with the Request(s).
* **Task:** Search using one or more Task names as part of your search criteria.
* **Status:** Search using one or more of the following Task statuses:
* **In progress:** Include Tasks that are assigned to you which are in progress or not started as part of your search criteria.
* **Completed:** Include Tasks that are you have completed as part of your search criteria.
* **Self service:** Include Tasks that you can assign to yourself, but have not yet been assigned.
You can do [basic](https://workflow-docs.antnest.vn/requests-and-tasks/search-for-a-task#basic-search-for-a-task) and [advanced](https://workflow-docs.antnest.vn/requests-and-tasks/search-for-a-task#advanced-search-for-a-task) searches for Tasks.
## Be Reminded of Overdue Tasks
If you have Tasks in the **To Do** Tasks page, a message displays above your completed Tasks how many overdue Tasks you have.
Click the **To Do** icon in the left sidebar to view which of your assigned Tasks are overdue.
## No Self Service Tasks?
If there are no self service Tasks assigned to your group, the following message displays: **No Results**.
{% endhint %}
---
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